Skills & Competencies for IT Vendor Relationship Manager

IT Vendor Relationship Manager job profile

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JOB SUMMARY for IT Vendor Relationship Manager

Manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.

JOB RESPONSIBILITIES for IT Vendor Relationship Manager

Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.

IT Vendor Relationship Manager SALARY RANGE

BASE 50%
$137,540
TOTAL 50%
$151,284
Job Level
M02
Job Code
IT10000298
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

IT Vendor Relationship Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Relationship Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for IT Vendor Relationship Manager

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Follows Information Technology Infrastructure Library (ITIL) guidelines and standards.
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Level 2 Behaviors
(Light Experience)
Records project data to evaluate IT service enhancements.
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Level 3 Behaviors
(Moderate Experience)
Performs numerous activities across the entire spectrum of the ITIL reference model.
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Level 4 Behaviors
(Extensive Experience)
Recommends techniques to enhance and define ITIL best practices.
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Level 5 Behaviors
(Mastery)
Keeps abreast with current technologies and ITIL services to ensure competitiveness.
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2 Job Family Competencies – IT Operations
Proficiency Level -2
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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3 IT Vendor Relationship Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for IT Vendor Relationship Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2 Core Competencies – Business Relationship Management
Proficiency Level -2
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Lists the tools and software used in business relationship management.
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Level 2 Behaviors
(Light Experience)
Responds to business partners' inquiries regarding providers' products and services.
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Level 3 Behaviors
(Moderate Experience)
Performs profile analysis to manage commercial customer portfolios and determine to cross-sell opportunities.
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Level 4 Behaviors
(Extensive Experience)
Maintains business development plans and strategies to prospect new and enhance and existing business relationships.
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Level 5 Behaviors
(Mastery)
Leads the adoption of relationship management tools.
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3 IT Vendor Relationship Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Manager
Proficiency Level - 5

Summary of IT Vendor Relationship Manager skills and competencies

There are 0 hard skills for IT Vendor Relationship Manager.
10 general skills for IT Vendor Relationship Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
13 soft skills for IT Vendor Relationship Manager, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Manager, he or she needs to be proficient in Business Acumen, be proficient in Business Relationship Management, and be proficient in Financial Acumen.

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